faq's
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My water is cloudy. What is wrong with it?
This is due to air bubbles in the water. Sometimes when work
is done on the pipes, air enters into the system and causes
the water to appear milky for a short time.
What is the CIP charge on my water bill?
This is the Capitol Improvement Charge.
This is a charge sets aside funds for some of the large replacement
projects needed in the District.
How often do you send out bills?
Skyline County Water District sends the bills out at the end
of the month, for both residential and commercial accounts.
It is our goals to have the customer receive the bill by the
first of the month, to allow as much time possible to submit
their payment by the 25th of the month.
What is a Service Charge?
This is a charge for basic maintenance of the District. (Meter
Reading, Employees, Insurance, etc.)
My water is coming out brown. What do I do?
- It is possible someone has opened a fire hydrant in your
area and the sediment on the bottom of the pipes has been
pushed through. Run the hose in the front of the house until
the water runs clear or run the faucet closest to the meter.
- If it comes out in the hot water only, you should flush
out your hot water heater.
- If it has been going on for a long period of time, then
it may be the pipes in your house. In this case, call your
plumber.
I am doing some construction; can I get a Temporary
Water Supply?
Yes. There is a $200 deposit and Fees
for $132 you may come in and sign up for the meter. At that
time, you will be issued a permit and given the instructions
for use of the meter. The deposit will be refunded on the
final bill.
Can I pay more than what is due on my account?
Yes. Your account will be credited.
I have noticed that my bill has gone up twice as
much as normal this month. Could you tell me why?
You may have a leak somewhere in your home, possibly a running
toilet. If you look at your meter while all of your water
is off, and you notice the meter dial is spinning then you
have a leak somewhere on your property. You can call your
plumber to come fix the leak. If it is difficult to find,
there are certain plumbers who specialize in leak detection.
I have fixed the leak in my house. Can I get an adjustment?
The current leak policy requires payment in full for all water
that is recorded on the meter. We do have the ability to stretch
the payment across a few months without any penalty or late
fees. You must establish an amount and the time frame with
the District Office.
The lid to my meter box is broken. Can you fix it?
Yes, please contact us. The meter
and the meter box is our responsibility and we will fix it.
Can I turn on or shut off my meter?
No. Should you have an emergency or need your water shut off
or turned on for any reason please contact the district office
at (650) 851-0529. Calls made to the office during non business
hours will be forwarded to our answering service (851-1523)
and on-call district personnel will be contacted. Please do
not attempt to shut off or turn on your water meter as you
may incur charges if the meter is damaged or broken.
I received a letter regarding a backflow device.
Why?
If you have a well or alternative source of water on your
property, it is required by law that we protect our water
system from any possible cross connection. The device will
prevent water in your plumbing from being drawn back into
our system. The device needs to be inspected annually by a
certified backflow specialist and is the customers’
responsibility.
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